Last Updated: January 2026

1. Introduction PT. Bionesia Naturindo International (“we”, “our”, or “us”) operates the Bionesia Integrated CRM. This Privacy Policy explains how we collect, use, and protect your information when you use our operational management system.

2. Information We Collect We collect information necessary to provide our CRM services, including:

• Account Information: Name, email address, and phone number used for login.
• Business Data: Customer interactions and messages processed through the WhatsApp Business API.
• Log Data: Information about your usage of the dashboard for security and operational improvements.

3. How We Use Information We use this data strictly for internal operational purposes, specifically to:

• Manage customer relationships and communication.
• Facilitate order aggregation and fulfillment.
• Improve the efficiency of our medical care and retention programs.

4. Data Sharing We do not sell or share your personal data with third parties, except as required by law or to facilitate the WhatsApp Business API services provided by Meta Platforms, Inc.

5. Contact Us If you have questions about this policy, please contact us at: admin@bionesiaholistik.com